Lashkaru · Legal

Lashkaru Terms of Use

DRAFT v0.3 for legal review. Not yet in force. Updated 10 November 2026 to match the build as reported on that date, and aligned with Maldivian market practice.

Last updated: 10 November 2026 Effective date: [PLACEHOLDER: effective date]

These Terms of Use ("Terms") are a legal agreement between you and [PLACEHOLDER: full legal name of operator, e.g. "Lashkaru Inc."], a company incorporated in [PLACEHOLDER: country/state of incorporation] under registration number [PLACEHOLDER: registration number], with its registered office at [PLACEHOLDER: registered address] ("Lashkaru", "we", "us" or "our").

These Terms apply to your use of the Lashkaru platform, including lashkaru.com, app.lashkaru.com, admin.lashkaru.com, checkout.lashkaru.com, every group website at {group}.lashkaru.com or at a custom domain a Group connects to the Platform, and any related apps, notifications and services (together, the "Platform").

Please read these Terms carefully. Our Privacy Policy (lashkaru.com/privacy) explains how we handle personal data and forms part of these Terms.

If you are under 18: please read these Terms with your parent or guardian. There is a short summary for young members in Section 4.6.

1. Key definitions

1.1 Group means a scout group or other uniformed youth organisation that registers on the Platform as an organisation, for example a Scout Group led by a Group Scout Leader (GSL) or Assistant Group Scout Leader (AGSL).

1.2 Group Administrator means a person a Group authorises to manage it on the Platform, such as a GSL, AGSL, section leader, section in-charge, payment verifier or other leader role.

1.3 Member means an individual who has an account and has asked to join, or has joined, a Group. Members are placed in sections: Cub Scouts (8–11), Scouts (12–16), Explorers (16–18), Rovers (18–25) and Leaders/Commanders (26+), or as a Group configures them.

1.4 Parent means a parent, legal guardian or other person with legal parental responsibility for a Member under 18.

1.5 Child or Young Member means a Member under 18. A Member under 13 is a Younger Child.

1.6 Content means anything uploaded, written or published on the Platform, including profile information, logbook entries, photos, documents, announcements, news, events, gallery images, ratings, reviews, votes, comments and payment slips.

1.7 Group Website means a Group's public site on the Platform, at {group}.lashkaru.com or at a custom domain the Group connects through Cloudflare (the custom domain feature is being built). A Group that connects a custom domain is responsible for owning and renewing that domain.

1.8 Group Data means personal data and Content that a Group, its Group Administrators or its Members put on the Platform for that Group's activities. Examples are membership records, announcements, events and RSVP responses, attendance, logbooks, sign-offs, payment requests and slips, and the Group Website.

2. Accepting these Terms

2.1 You accept these Terms when you create an account, register a Group, or use the Platform. If you do not agree, do not use the Platform.

2.2 If you register or manage a Group, you confirm that you are authorised to accept these Terms on that Group's behalf. The Group is then bound by them, including Section 7 (Group responsibilities) and Section 18 (Indemnity).

2.3 If you are under 18, your Parent must agree to these Terms for you or with you, as described in Section 4.

3. Eligibility

3.1 Minimum age. The Platform is for members of uniformed youth groups aged 8 and over. We do not knowingly allow anyone under 8 to have an account.

3.2 Adults. You may open an account yourself if you are 18 or over and can form a binding contract where you live.

3.3 Young Members. If you are under 18, you may use the Platform only with your Parent's permission and in line with Section 4.

3.4 Group Administrators must be 18 or over [PLACEHOLDER: confirm whether Rovers aged 18–25 may hold admin roles; recommended minimum 18]. They must also meet any vetting or safeguarding requirements set by their Group or national scout association.

3.5 Accurate information. You must give true, accurate and current information, including your date of birth. Giving a false age to avoid parental consent is a serious breach of these Terms. If we learn that an account belongs to a child under the required age who has no valid Parent consent, we will suspend it and delete or restrict the data as described in our Privacy Policy.

3.6 Where the Platform is offered. The Platform is designed for groups in the Republic of Maldives. [PLACEHOLDER: list of other countries where the Platform is offered, if any]. If you use it elsewhere, you are responsible for following your local laws.

4.1 Parent consent for under-13s. A Younger Child (under 13) cannot create an account alone. A Parent must create the account or approve it, and must give verifiable parental consent before we collect personal data from that child beyond what we need to contact the Parent for consent. We do this by [PLACEHOLDER: the consent method chosen, see drafting notes; e.g. a signed consent form uploaded by the Parent and checked by Lashkaru or the Group, or a small card transaction by the Parent].

4.2 Parent consent for ages 13–17. For Members aged 13 to 17: (a) where the law of the Member's country requires Parent consent for online services at that age (for example, under the EU GDPR, Member States set this age between 13 and 16, and the default is 16), a Parent must give or authorise consent; and (b) in all cases, we ask a Parent to be linked to the account and to approve joining a Group. This is because Young Members take part in group activities, and the Maldivian Child Rights Protection Act (Act 19/2019) treats everyone under 18 as a child.

4.3 Parent rights and controls. A Parent of a Young Member can: (a) see the Young Member's profile, Group, section, events, attendance and fees; (b) make payments and upload payment slips for the Young Member (Young Members can view fees but cannot pay or upload slips); (c) review, correct or ask us to delete the Young Member's personal data; (d) withdraw consent and close the Young Member's account at any time.

How this works today. A dedicated Parent dashboard is being built. Until it is live, a Parent can exercise any of the rights above by emailing compliance@lashkaru.com (or support@lashkaru.com), or by asking the Group's leader. We will check that the person asking is the child's Parent before acting. When the dashboard launches, it is planned to let Parents link to their children, view and pay fees, upload slips and receive finance alerts. Email requests will remain available.

4.4 Telling Young Members about Parent access. The Platform tells Young Members, in age-appropriate words, that a Parent is linked to their account and what that Parent can see.

4.5 At 18. When a Member turns 18, the Parent's access to the account ends automatically. The Member then manages their own account and accepts these Terms in their own right. The adult Member may also ask for content posted about them as a child to be removed (see the Privacy Policy).

4.6 Summary for young Members (plain words).

  • Ask your parent or guardian before you join.
  • Your parent can see your account and pays your fees.
  • Never share your password.
  • Only talk to leaders and other members through your Group's official channels.
  • If anything online makes you feel unsafe or upset, tell your parent or a leader you trust, or email support@lashkaru.com.
  • You can ask us to show you your information, fix it or delete it.

5. Accounts and security

5.1 You are responsible for keeping your login details secret and for activity on your account. Tell us at once at support@lashkaru.com if you think someone has used your account without permission.

5.2 One person, one account. Do not share accounts, and do not create an account for someone else unless you are their Parent, or a Group Administrator acting under Section 7.

5.3 Platform administration uses a separate admin sign-in session. We may introduce extra security steps for administrator, Group Administrator and payment verifier accounts in future, and you must use them when we do. [PLACEHOLDER: update once two-factor sign-in for admins is built.]

5.4 [PLACEHOLDER: if Google/Firebase sign-in is launched, add: "You may sign in with a Google account. Google's terms and privacy policy also apply to that sign-in."]

6. Joining a Group

6.1 After creating an account, a Member (or their Parent) may ask to join a Group. The Group decides whether to approve or decline the request, and which section and role to assign. Lashkaru does not make those decisions.

6.2 A Group may change a Member's role or section, or remove a Member, under its own rules. A dispute about membership is between the Member and the Group, though you may tell us about it if you think the Platform is being misused.

6.3 Group activity features. Groups can post announcements, create events that Members (or Parents) can RSVP to, and record attendance. The Events-with-RSVP and Attendance features are being built. RSVP responses and attendance records are Group Data, visible to the Group's leaders, and attendance is also visible to the Member and a linked Parent.

6.4 Notifications and language. You can choose to receive web push notifications in your browser. They are opt-in, and you can turn them off at any time in your browser settings. You can choose to use the Platform in English or Dhivehi, and we store that choice.

6.5 Lashkaru is not a scout association and is not the Group. [PLACEHOLDER: state whether Lashkaru is affiliated with, endorsed by or independent of the World Organization of the Scout Movement (WOSM) or the Scout Association of Maldives. Until confirmed, use: "Lashkaru is an independent software provider and is not affiliated with or endorsed by any national or international scout organisation."]

7. Group responsibilities

7.1 Group as controller. For Group Data, the Group decides what personal data to collect about its Members and why. Under data protection law the Group is therefore the "controller", and Lashkaru acts as the Group's "processor" (service provider), processing Group Data on the Group's instructions. Lashkaru is the controller of account and platform data (see the Privacy Policy). Groups must accept Lashkaru's Data Processing Agreement [PLACEHOLDER: link to DPA] as part of registration.

7.2 What each Group must do. Each Group, through its Group Administrators, must: (a) have a lawful basis, and where required Parent consent, for all personal data it adds to or collects through the Platform; (b) give its Members and Parents any privacy information the law requires, including how the Group itself uses their data; (c) collect only the data it needs for its activities, and keep it accurate; (d) give Platform access only to people it trusts and has vetted for work with children under its own and its national association's safeguarding rules, and remove access promptly when someone leaves a role; (e) get and record written consent from a Parent (and the young person's agreement, appropriate to age) before publishing any photo, video, name or other identifying information of a Young Member on its public group website (Gallery, News, Events) or anywhere public; (f) never publish a Young Member's home address, school, phone number, email, date of birth or location on its public site, and never publish anything that would harm a Child's reputation or identify a Child who is a suspected offender, a victim of crime or otherwise in need of care and protection (see section 33 of the Maldivian Child Rights Protection Act); (g) handle payment information, including slips and bank details, only to manage Group fees; (h) answer Members' and Parents' data requests about Group Data, with our help where needed; (i) follow all laws that apply to the Group, including child-protection, charity or association, tax and consumer laws.

7.3 Bank details of section in-charges. If a Group shows a bank account to Members so they can pay fees, the Group must: (a) use a bank account in the Group's own name wherever one exists; (b) show a personal bank account only with the account holder's informed consent; and (c) set the account to be visible only to Members or Parents who have a payment due [PLACEHOLDER: confirm the Platform supports this restriction].

7.4 Safeguarding lead. Each Group must name at least one adult safeguarding contact on the Platform. That person receives safeguarding reports about the Group and acts on them under the Group's procedures.

7.5 Group's own policies. A Group may have extra rules for its Members. If a Group rule conflicts with these Terms, these Terms prevail as far as use of the Platform is concerned.

8. Acceptable use

8.1 You must not use the Platform to: (a) break any law, or help anyone else break one; (b) harass, bully, threaten, intimidate, discriminate against or abuse anyone; (c) post content that is sexual, violent, hateful, defamatory or otherwise harmful, or that is inappropriate for a youth organisation; (d) post someone else's personal data without permission, or post photos of Young Members without the consent required by Section 7.2(e); (e) impersonate any person or Group, or misrepresent your age, role or connection with a Group; (f) upload malware, try to get into accounts or systems you are not allowed to access, scrape the Platform, or test its vulnerabilities without our written permission; (g) upload fake, altered or duplicate payment slips, or use the Platform for fraud; (h) send spam or unauthorised advertising; (i) use another Member's data for anything other than Group activities, such as marketing or contacting them outside the Group.

8.2 We may remove Content or restrict accounts that break these rules (see Section 15).

9. Child safeguarding

9.1 Safety comes first. The welfare and best interests of Young Members are our first priority in operating the Platform.

9.2 Group-approved channels only. The Platform has no private messaging between Members. Adults must not use the Platform, or information obtained from it, to contact a Young Member privately or outside the Group's approved channels (for example, through personal social media or private phone messages) unless the Group's safeguarding rules allow it and a Parent knows about it. Adults should communicate with Young Members through Group announcements, events and other official, visible channels, with Parents included where appropriate.

9.3 No grooming or exploitation. Any attempt to groom, exploit or sexually abuse a child, or to obtain, create or share sexual images of a child, is strictly forbidden. We will remove the content, preserve evidence, suspend the accounts involved and report the matter to the relevant authorities. In the Maldives these include the Maldives Police Service and the State's child and family protection services. Elsewhere, we will report to the equivalent authorities.

9.4 Reporting concerns. Anyone can report a safeguarding concern, abuse, inappropriate content or misuse: (a) by email to support@lashkaru.com with "Safeguarding" in the subject line, or to compliance@lashkaru.com; (b) by telling the Group's leader or safeguarding contact; or (c) in an emergency, directly to the police or child protection authorities. There is no in-app report button yet. In-app reporting is planned and will be added to these Terms when it is live. We aim to acknowledge safeguarding reports within [PLACEHOLDER: e.g. 24 hours].

9.5 Group duties. Groups must have their own safeguarding policy, follow their national association's safeguarding rules, and act promptly on reports.

10. Your Content and the licence you give

10.1 You keep ownership. You (or the Group, or whoever owns it) keep ownership of the Content you upload.

10.2 Licence to operate the Platform. You give Lashkaru a non-exclusive, worldwide, royalty-free licence to host, store, copy, process (including resizing images and AI processing as described in Section 13), display and transmit your Content. This licence covers only what is needed to run the Platform for you and your Group, and to show it where you or your Group choose to make it visible, including on public group websites. We will not use your Content for advertising, and we will not sell it.

10.3 End of the licence. The licence ends when the Content is deleted from the Platform, except for copies kept in backups for a limited time, or kept where the law requires it, as described in the Privacy Policy.

10.4 Your promises about Content. You confirm that you have the rights and permissions to upload your Content. This includes consent from any person shown in a photo and, for Young Members, the Parent consent described in Section 7.2(e).

10.5 Logbooks. Logbook entries belong to the Member who writes them (or their Parent, if under 18), subject to the Group's right to review and sign off. Leaders may comment on entries and sign them off, but should not change a Member's own words without telling them. Logbook text and photos are visible only to the Member and the leaders who review the Member's logbook. They are not published on the Group Website.

10.6 Location data in photos. The Platform does not currently remove location (GPS) or other hidden metadata from uploaded photos. Before uploading any photo, Members, Parents and Groups should turn off location tagging on their camera or phone, or remove location data from the photo. This is especially important for photos of Young Members.

11. Public group websites, ratings and comparisons

11.1 Public content. Each Group Website, including its Gallery, News and Events pages, is public by design. Anyone on the internet can see it, and search engines may index it. The Group chooses what to post there and is responsible for it. A Group must not post a Young Member's photo or identifying details publicly unless it holds the Parent consent required by Section 7.2(e).

11.2 Ratings and reviews. The Platform may show a public rating out of 5 for each Group, and may let people compare Groups by name. [PLACEHOLDER: describe how ratings are generated: who can rate (e.g. only verified current or former Members or Parents), whether ratings are aggregated, and whether written reviews are allowed.] If you rate or review a Group: (a) your rating must be honest and based on your own genuine experience; (b) you must not post false statements of fact, personal attacks, or personal information about individual leaders or Members; (c) you must not rate a Group you lead or have a conflict of interest with, or offer or accept anything in return for a rating; (d) reviews must never name or identify a Young Member.

11.3 Moderation and right of reply. We may moderate, hide or remove ratings and reviews that break these rules. Groups can respond to, or report, a rating or review they believe is unfair or false, and we will review it within [PLACEHOLDER: e.g. 7 days]. Ratings show opinions of users, not the views of Lashkaru, and they are not an official assessment or accreditation of any Group.

11.4 Removal requests. Anyone may ask for content about them to be removed from a public group site by contacting the Group or us at compliance@lashkaru.com. Requests about Young Members are handled with priority.

12. Fees, billing and refunds (Groups paying Lashkaru)

12.1 Subscription fees. Groups pay Lashkaru the fees shown at [PLACEHOLDER: pricing page URL] or agreed in writing: [PLACEHOLDER: plans, amounts in MVR/USD, billing period].

12.2 Payment processing. Card payments to Lashkaru are processed through the Bank of Maldives (BML) payment gateway at checkout.lashkaru.com. Lashkaru does not store full card numbers. BML's own terms apply to the card transaction.

12.3 Taxes. Fees [PLACEHOLDER: include/exclude] applicable taxes, including Maldives Goods and Services Tax where applicable [PLACEHOLDER: confirm GST registration and rate with the Operations Manager/MIRA].

12.4 Renewal and cancellation. [PLACEHOLDER: auto-renewal terms, notice needed to cancel, and how to cancel.] We will remind you before any automatic renewal [PLACEHOLDER: e.g. at least 7 days before].

12.5 Refunds. [PLACEHOLDER: refund policy, e.g. pro-rata refunds for annual plans cancelled within X days; no refunds for partial months]. Nothing in this Section limits any refund rights you have under consumer protection law that cannot be excluded.

12.6 Late payment. If fees are unpaid [PLACEHOLDER: e.g. 14 days] after the due date, we may limit the Group's account after giving notice. We will not delete Group Data for non-payment without at least [PLACEHOLDER: e.g. 30 days] further notice and a chance to export it.

12.7 Price changes. We will give at least one month's notice of any price increase, which takes effect at the next renewal. [PLACEHOLDER: confirm one month.] Changes that only benefit you (for example a price cut or extra features) may take effect sooner.

12.8 Billing queries. If a Group thinks an invoice from Lashkaru is wrong, it should tell support@lashkaru.com within one month of the invoice date, with the reasons. We aim to reply within 15 working days (Sunday to Thursday, excluding Maldivian public holidays). Any overpayment we confirm will be credited or refunded. The Group should pay any undisputed part of the invoice on time. Raising a query later does not remove any rights the Group has by law.

13. Member payments to Groups: Lashkaru is not a party

13.1 Direct between Member and Group. Fees that Members or Parents pay to a Group (membership fees, camp fees, uniforms and similar) are paid directly to the Group's bank account by bank transfer. Lashkaru does not receive, hold, transfer or refund these payments. Lashkaru is not a bank, payment service provider, escrow agent or party to any transaction between a Member or Parent and a Group.

13.2 What the Platform does. The Platform only helps Groups record payment requests and check payment slips. Groups are fully responsible for the amounts they charge, the accounts they display, issuing receipts, handling refunds and resolving payment disputes, and for meeting any tax or accounting duties.

13.3 Check before you pay. Before transferring money, Members and Parents should check the account details with the Group. If anything looks suspicious, contact the Group's leaders directly. Lashkaru is not responsible for payments sent to a wrong or fraudulent account, except where that results from our own breach of these Terms or our negligence.

13.4 Payment slips. By uploading a slip you confirm it is genuine and relates to a payment you or your Parent actually made.

14. AI features and human review

14.1 Where we use AI. The Platform uses automated AI tools, run on Cloudflare Workers AI, to: (a) read payment slips and extract details (sender and receiver names, receiver account number and bank, reference, date, remarks and amount), and flag possible mismatches or duplicates; and (b) turn uploaded notes or documents into draft logbook entries.

14.2 Humans decide. AI output is a suggestion only. A human verifier appointed by the Group checks and confirms every payment slip before it is marked as paid or rejected. A Member or Parent reviews draft logbook entries, and leaders review them before sign-off. No decision about a Member's payment status, membership or progress is made by AI alone.

14.3 AI can be wrong. AI may misread a slip or a note. Always check AI-generated entries before saving them. If you think a slip was wrongly flagged or rejected, ask your Group's verifier to review it again, or contact support@lashkaru.com.

14.4 No AI training on your data. We do not use your Content to train AI models, and our AI provider has committed not to use it for that purpose either (see the Privacy Policy).

15. Suspension and termination

15.1 Ending your account. You may close your account at any time in your account settings [PLACEHOLDER: confirm feature] or by emailing support@lashkaru.com. A Parent may close a Young Member's account. A Group may close its Group account. Before closing a Group account, a Group should export the data it needs.

15.2 When we may act. We may suspend or terminate an account, remove Content, or restrict features if: (a) you seriously or repeatedly breach these Terms; (b) we need to protect a child or any other person from harm; (c) the law, a court or a regulator requires it; (d) a Group's fees are unpaid, after notice under Section 12.6; or (e) we reasonably suspect fraud or a security threat.

15.3 Notice and appeal. Where it is safe and lawful, we will tell you the reason and give you a chance to respond or appeal by emailing support@lashkaru.com. In safeguarding cases we may act immediately and without notice.

15.4 Ending the Platform. If we decide to stop offering the Platform, we will give Groups at least [PLACEHOLDER: e.g. 60 days] notice and a way to export their data.

15.5 After termination. Sections 10.3, 13, 16, 17, 18, 20 and 21 continue to apply after termination. We handle data after termination as described in the Privacy Policy and the Data Processing Agreement.

16. Disclaimers

16.1 We work hard to keep the Platform secure, accurate and available. However, it is provided "as is" and "as available". As far as the law allows, we do not promise that it will always be uninterrupted, error-free or free of harmful components.

16.2 We are not responsible for the activities, events, camps, advice, conduct or decisions of Groups, their leaders or Members. These are run by the Groups, not by Lashkaru.

16.3 Nothing in these Terms excludes or limits any warranty, guarantee or right that cannot lawfully be excluded or limited under the consumer protection or other mandatory laws of your country.

17. Limits on our liability

17.1 What we do not limit. Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) our breach of data protection law, to the extent the law does not allow that liability to be limited; or (d) any other liability that cannot be excluded or limited by law, including under consumer protection law.

17.2 Indirect losses. Subject to Section 17.1, we are not liable for loss of profits, revenue, goodwill or business opportunity, or for any indirect or consequential loss.

17.3 Cap for Groups. Subject to Section 17.1, our total liability to a Group in any 12-month period is limited to the fees the Group paid to Lashkaru in that period, or [PLACEHOLDER: e.g. MVR amount] if greater.

17.4 Individuals. Subject to Section 17.1, our total liability to an individual Member or Parent who pays us nothing is limited to [PLACEHOLDER: e.g. MVR amount; see drafting notes for Maldivian benchmarks]. This does not affect your statutory rights as a consumer, including under the Maldives Consumer Protection Act (Law No. 12/2020) where it applies.

18. Indemnity by Groups

18.1 Each Group will compensate Lashkaru for reasonable losses, damages, fines and costs (including reasonable legal fees) arising from third-party claims or regulatory action caused by: (a) the Group's breach of these Terms or the Data Processing Agreement; (b) Group Data or Content that the Group or its Group Administrators publish, including photos of Young Members published without the required consent; (c) the Group's handling of Member payments, its bank accounts or refunds; or (d) the acts or omissions of the Group's leaders in running Group activities.

18.2 We will tell the Group promptly about any such claim, let the Group take part in its defence, and not settle it in a way that admits fault for the Group without the Group's agreement.

18.3 This Section does not apply to individual Members or Parents acting as consumers.

19. Changes to the Platform and these Terms

19.1 We may update the Platform and change these Terms, for example to reflect new features or changes in the law.

19.2 Material changes. For changes that reduce your rights, increase what you pay, or change how we use personal data, we will give at least 30 days' notice before they take effect. We will send it by email to your account email address and show it in the Platform. Where Parent consent is needed for a material change in how we handle a Younger Child's data, we will ask for it again.

19.3 Other changes. For minor changes (for example clarifications, corrections, or new features that do not reduce your rights), we will publish the updated Terms at least 7 days before they take effect. Changes needed urgently for legal, security or child-safety reasons may take effect sooner, and we will explain why.

19.4 If you disagree. If you do not agree with a change, you may close your account before it takes effect, and a Group may end its subscription without penalty. If you keep using the Platform after the change takes effect, you accept the updated Terms. Continued use is never treated as Parent consent where the law requires consent to be given expressly.

20. Governing law and disputes

20.1 Governing law. These Terms are governed by the laws of the Republic of Maldives. [PLACEHOLDER: confirm governing law once Lashkaru Inc.'s place of incorporation is confirmed.]

20.2 Talk to us first. If you have a complaint, please contact support@lashkaru.com (or compliance@lashkaru.com for privacy). We will acknowledge it within 2 working days and aim to resolve it within 15 working days. If we need longer, we will tell you why and keep you updated. Safeguarding reports are handled under Section 9.4.

20.3 Outside help. If you are a consumer in the Maldives and we have not resolved your complaint, you may contact the Consumer Ombudsman's Office, which handles complaints under the Consumer Protection Act (Law No. 12/2020), or use any other route the law gives you.

20.4 Courts. Disputes that cannot be resolved under Section 20.2 may be brought before the competent courts of the Republic of Maldives. In the first instance, that is normally the Civil Court in Malé for civil disputes, under the Judicature Act (Law No. 22/2010). These courts have non-exclusive jurisdiction.

20.5 Arbitration for Groups. For disputes between Lashkaru and a Group (not individual Members or Parents), both parties may agree in writing to refer the dispute to arbitration administered by the Maldives International Arbitration Centre (MIAC) under the Arbitration Act (Law No. 10/2013) and MIAC's rules in force at the time. [PLACEHOLDER: confirm whether to offer arbitration.]

20.6 Consumers. If you are a consumer, nothing in this Section takes away the protection of the mandatory laws of the country where you live, or your right to bring proceedings in the courts there. We do not ask you to give up any right to join group or representative claims where the law allows them.

21. General

21.1 Whole agreement. These Terms, the Privacy Policy and, for Groups, the Data Processing Agreement and any order form, are the whole agreement between you and us about the Platform.

21.2 Severability. If any part of these Terms is found unenforceable, the rest stays in force.

21.3 No waiver. If we do not enforce a right straight away, we can still enforce it later.

21.4 Transfer. We may transfer our rights and obligations to another company in our corporate group, or to a buyer of the Platform. If we do, we will tell you and your rights will not be reduced. You may not transfer your rights without our written consent.

21.5 Languages. These Terms are written in English and may be translated into Dhivehi. If the versions differ, the English version prevails. If you are a consumer and a difference between the versions makes a term unclear, we will interpret it in the way that is more favourable to you. [PLACEHOLDER: confirm once the Dhivehi translation is ready.]

21.6 Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control.

21.7 Notices. We may send notices to the email address on your account, through the Platform, or, for Group notices, to the Group's registered admin email. Email notices are treated as received 24 hours after we send them, unless we learn they were not delivered. Notices to us must be sent to the relevant address in Section 22.

22. Contact us